Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. My child safe settings are off but are currently blocking sites regardless. The results of queries to the Virgin Media DNS server gave the following results. Superstar. The VM website is constantly being tweaked. 0 & V6. Select Parental Controls in Virgin Media Web Safe. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. If your websafe option is off, then the toggle will be greyed out. Malicious software can be hidden in other seemingly harmless software and downloads, such as torrents, apps or screensavers. Learn moreHi. The WebSafe issues started a few weeks ago. Thanks for coming back to us timcollier1965, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. When you see the ‘Starting Up’ screen, you can pull the tab out of the remote. e. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides. on 27-08-2023 09:39. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. Browse Virgin Media Virgin Media Community. Login to the Virgin Media online account in a web browser. I'll be in touch soon. The message you get from the pc isthat "something has gone wrong on our side. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Have a look in the Virgin Media online account. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. 0. Virgin Media takes online safety seriously. on 10-06-2023 13:58. I tried to check the AS name as advised on the forum , here is what I found. Business, Economics, and Finance. Click: My Apps. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. 4. To get around this, you need to turn Web Safe off. Follow these easy steps: 1. . Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018 How to change your Series Link+ Settings on V6 box in Self Care Videos 11-04-2017 Troubleshooting your Virgin Media router in Help 29-07-2016Virgin Media and you have confirmed Child Safe is on. 9. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. Go to Settings > General, then tap Software Update. Only slow and interment WiFI. 123 and 194. 1 — the Internet’s. Gateway 192. Abdelmonem. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Re: Blocked websites list gets removed. Email address. 123 and 194. 140Sorry to hear about this issue with changing your safesearch settings via My VM 👉 virg. These are two settings — Virus Safe and Child Safe. Find the right spot for your hub. For best protection, we recommend using Virgin Media Internet Security and Web Safe. com. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. 🙂 I'm sorry to hear that you're still experiencing this issue. The website is out that if you disable Child Safe in the Virgin media Web Safe settings, media will start playing again. There’s not much point protecting your WiFi, Hub, TiVo and passwords if you don’t look after your devices as well. QuickStart, set up and connections. Any website unsuitable for children is blocked by default. My Virgin Media, making managing your account easier with all your information in one place. . We think this site may be fraudulent, contain material that’s unsuitable for children or viruses that could be harmful – and so it’s been blocked by your account’s Web Safe. 220. Complete your profile. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. 168. IPCONFIG reports DNS servers as 194. With Web Safe off are you able to browse to a VPN site (by default these are blocked), for example Yes, then Web Safe is off as expected. Virgin Media Web Safe allows you to block certain websites on all of your devices connected to its network. Superstar. This subscription-based streaming service can be downloaded on Android, iOS, and Windows. 159. Select the SPAM setting you’d like to use: Reject All Spam messages. VPNs we tested to unblock various forbidden resources. Take us with you in four easy steps. I can not get websafe/child safe to work on any device. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. and they all return the same result: ⋮. BTW is there a reason why you are access the old site page for Web Safe?. Networking and WiFi. POP3 Settings. Virgin Media Web Safe and Virgin Media. 0 Replies 552 Views 0. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. Changing network settings to use any Public DNS should re-gain full access for the device. How to Switch Off Virgin Media’s Web Safe and make Unblockr accessible via the ISP Follow the steps below to. I am signed in to My Virgin Media and it. Any help appreciated. Connect to the router with a LAN cable. resolved IP Address is 185. , that can help you bypass Virgin Media IPTV blocking. These are two settings – Virus Safe and Child Safe. com email account from a desktop email program, you'll need the IMAP and SMTP settings below: IMAP Settings. Virgin Media offers Web Safe which is router level online protection with its broadband and TV packages. 1. - 5157648. I've been trawling these god forsaken forums for an hour now, and all the people with the same problem you say "okay I'm PMing you to resolve this issue". Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. 48. Email settings for addresses ending in @VirginMedia . You can find out more FAQs about Web Safe here. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Please, check the top right-hand side of our page to find a little white envelope. Sorry to hear you're having issues with changing your web-safe settings online, we're here to assist with those. Child Safe switched OFF but blocking sites. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Hi Ryan, Thanks for posting and welcome to our community 🙂. com (connection reset error). by VirginMedia on 20-08-2018 08:53. Every computer on the internet must have a unique. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. Community Natter. I'll be in touch soon. Go to the following page, scroll down and click on the "Visit TV GO online" icon which will take you to the webpage to register and install the web app. I’ve had my broadband up and running since 10/09 and I set the account up just before then. 255. Options. Go to Switched on Families Web Safe Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. 1. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. 67. nslookup protonvpn. VirginMedia. Move message to Spam folder (default) Flag a message as. Virgin Phone Switchover. Manage Your Account. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. Child Safe is a known source of many problems. Back up your device using iCloud or your computer. Virgin Media. Why is this marked at solved. All devices would need to be re-connected to the WiFi. To check this, go to iOS settings > Local network > ON’. g. resolved IP Address is 185. To turn parental controls off on Android, you need to go to the Play Store. . Once logged in you will see 2 filters; Virus Safe and Child Safe. In order to check this further and help, I will send you a PM here soon. . on 06-05-2023 22:30. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. No, then Web Safe is still on. Thanks for confirming your details via private message . 99. To prevent this from happening, Virgin Fibre customers can use WebSafe to block certain websites. Once logged in you will see 2 filters; Virus Safe and Child Safe. service. To confirm private browsing is on, you will see the word inPrivate beside your address bar. 2 hours ago. Child Safe - Disabled. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. not the VM Hub. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. Mobile customers can also use the app to keep on. Click on My Apps then Web Safe. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. See. com. Switched On Families. Just sign into My Virgin Media and. Virgin Mobile. If you want to protect children, then click on the Child Safe filter. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. com nslookup protonvpn. Options. Find out more here. Have you retried? You could try changing the DNS server on your PC to Google (8. The website will not allow access to the ‘manage settings’ page and you just go round in a circular loop to the paid security service option. 8. Virgin Media Staff. 0 Kudos Reply. Virgin Media; My Virgin Media; Shop; Help;. 0 Kudos Reply. Settings to enter. I have trawled through the other threads that are about this same issue but they seem to have all been resolved in private messages. com and we’ll look into them. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". . Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. -- I'm a Very Insightful Person,. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. 1 on your browser. 4. We think this site may be fraudulent, contain material that’s unsuitable for children or viruses that could be harmful – and so it’s been blocked by your account’s Web Safe. Parental controls block websites and applications that you think are unsuitable for your child. Thank you, I have found where I can change the DNS, but as I am not really sure what I am doing I have put some details in but it won't accept and save. 99. New here. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereHere is a fun selection of some of the lies that Virgin Media have told us so far: It is your router settings at fault; It is your device settings at fault; It is your browser settings at fault; The websites are all blacklisted; Your IP has been banned from all those websites; It is your family safe settingsI'm sorry to hear you're also experiencing issues with the Child/Web Safe settings on your account. All in all, CyberGhost VPN is a very affordable VPN option for Virgin Media, no matter if you use their Internet service and want to get rid of throttling or VPN blocks, or you want to simply watch Virgin TV Go from outside the UK without restrictions. My child safe settings are off but are currently blocking sites regardless. Users can change their settings at any time in My Virgin Media. Please look out for the purple envelope. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. 168. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. We would like to show you a description here but the site won’t allow us. Toggle the button next to Child Safe option to turn it Off. 0 Kudos. The iPhone can access recordings, but the 2 iPads cannot. Re: Websafe settings no longer having effect. Should the issue persist post back here to have issue flagged to the forum team. org. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. If you changed the computer's network settings to use any Public DNS does that re-gain access. These are two settings — Virus Safe and Child Safe. com. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 For best protection, we recommend using Virgin Media Internet Security and Web Safe. com IMAP Server. 168. Discover the web for yourself. 0. A quick look at this handy picture should help you find the best location. 100. All seem okay. Enter your credentials and press OK to log into the router settings menu. Connect to the router with a LAN cable. 0 Kudos. If, however, you're still experiencing the problem, please pop back to us. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. 0 Replies 530 Views 0 Replies 530 Views QuickStart - Upgrading Fibre & TV to Hub 3. VPN operates fine for use with : Virus Safe : Enabled Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirectionMy Virgin Media in Self Care Videos 20-08-2018; Welcome to Virgin Media in Self Care Videos 20-08-2018; Using Web Safe with Virgin Media in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. See where this Helpful Answer was posted. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with amending your Web Safe settings at the moment! I'll be more than happy to help via Private Message. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Hey @DavidCalla,. g. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. virginmedia. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. Hi. 222 and 208. For some like you the selected setting in the VM Account is not reflected in the functioning of the VM DNS. Joining in. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. Browse Virgin Media Virgin Media Community. VPN Apps for all devices and unlimited simultaneous connections. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. 222. 0 Kudos. Bypass Child Safe & Virus Safe. e. - 5205097 - 3. 8) and this will bypass the websafe filter. If your site is blocked by a majority of ISPs, it may be that there is a. Welcome to the community and thanks for taking the time to post your issue on the forums. Need to contact Virgin Media Customer Services?. 100. I've been running the Virgin hub for a couple of years in modem mode without an issue with WebSafe. Using the Virgin Media online account the Web Safe settings need to be set to : ++ VIrus Safe : Enabled. This looks like a wider Virgin Media issue but I’d be delighted if someone knows of a fixChild Safe not working in Security matters Wednesday; Installed Web Safe on Mac. 67. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Virgin Media. Learn how you can change Web. Here is a fun selection of some of the lies that Virgin Media have told us so far: It is your router settings at fault; It is your device settings at fault; It is your browser settings at fault; The websites are all blacklisted; Your IP has been banned from all those websites; It is your family safe settingsI'm sorry to hear you're also experiencing issues with the Child/Web Safe settings on your account. I have noticed that when I view my account it is blank where. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. 159 will never call you directly, but you can trust 159 to always put you through on request to your bank. Is any one from Virgin Media able to help? Tags (1) Tags: from VIrgin. Joining in. Virgin Media Web Safe Log in to your My Virgin Media account. Virgin Media Web Safe allows you to restrict certain types of. If you want to change your settings at a later date, or if you've not yet made a choice of settings, here. 88K views 5 years ago. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. Changing Virgin Media Web Safe Settings on Desktop/Laptop. Then click on Manage services. Please can you look into my settings from your side too. that you are wishing the adjust the Parental Controls of a mobile phone's data service ?It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. e. Options. Virgin Phone Switchover. Sign in to My Virgin Media a. If it was a scam, they will be able to help and protect you from falling victim to fraud. opens perfectly in both Firefox and in Edge. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. I just got a URL from the IT team for the VPN. 220. The Gamer Lounge. Unless virgin is specifically blocking the IPs of your. Just bear in mind this would reset everything. What is Virgin virus safe? Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. 0 Kudos. 0. Click on Plan and device. I cannot access my F-Secure account as it requires a Virgin Media Safe verification code. From there the Web Safe can be accessed and configured. Can you confirm if you've been able to sign in previously?To turn on Web Safe, simply sign in to your My Virgin Media account and select My Apps. Tap Install Now. To check this, go to iOS settings > Local network > ON’. Parental controls block websites and applications that you think are unsuitable for your child. I added it to the 'allowed websites' list, and it's working fine. VPN Apps for all devices and unlimited simultaneous connections. Select the Settings cog in the top right-hand corner. Click Apply. Thanks,I spend a day looking at all the modem settings yesterday on the router and machine. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. Settings. try going to if Web Safe is on this site should be blocked. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. 168. Sorry to hear you're having some issues with signing into your online account. The appearance of Web Safe has changed slightly in the last few days. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. VodafoneFor best protection, we recommend using Virgin Media Internet Security and Web Safe. Click on this and you'll see my message. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. If you would like the Web Safe settings changed, let us know as this can be a work around for now. Virgin Media. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. If your site is blocked by a majority of ISPs, it may be that there is a. You need F-Secure SAFE – our award winning internet security package. The issue of Child Safe being re-enabled by VM is being mentioned more often and once stuck on it breaks many services such as Office VPNs, Zoom, Social Media, Sky TV, Sonos, Games Consoles and much Web Content. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. It's the same for virus safe and child safe. Staying safe online with Virgin Media Web Safe. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. 100. AS Name. Manage Your Account. Expand the Email option. Kind Regards, Steven_LNot able to access websafe_setting page (able to go to update_profile page). . Select SPAM Settings. All Rights ReservedHere are our top tips to help you on your way. My Virgin Media, making managing your account easier with all your information in one place. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Tech Chatter. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Virgin Media; My Virgin Media; Shop;. 168. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. ' The child safe settings are on and correctly configured. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Can you confirm if you've been able to sign in previously? Malware is a type of malicious software, designed to infect your device to manipulate or damage it. I have 3 devices. Your previous Web Safe settings will remain active. 25-02-2023 13:20 - edited 25-02-2023 13:25. There is no longer a Windows Store TVGO app, however Windows devices can use the website, and install the web app that is offered when visiting the website. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. resolved IP Address is 185. Virgin Media. Thank you. We give all our customers a complete, market leading security package called Virgin Media Security, free of charge. If the AS Name. 4. Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018 Virgin Mobile SIM swap - Unlocking code tips in Self Care Videos 12-12-2017 Virgin Mobile SIM swap - Backing up your contacts in Self Care Videos 12-12-2017Turn your TV on and get connected. Finally with regard to the traceroute - It leaves VM's network and stops one hop short of the destination. Then click on Manage services. Web Safe is not automatically turned on for customers who joined before this date. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. Get NordVPN - the #1 VPN for Virgin Media. What’s more, it’s compatible with all. Reply. com IMAP Port. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 220) in case it's a local DNS issue. Email address. Options. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. Networking and WiFi. 88K views 5 years ago. Click: Settings. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. virginmedia. If you’d like to change the. Web Safe will help you block access to web sites known to be infected or to distribute Malware. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. I regularly block YouTube for my children safety and mental health and for weeks now I have been unable to block this. The iPhone can access recordings, but the 2 iPads cannot. Open a Web browser (e. 8 and/or 1. Plus all the blocked websites reset to nothing when I log in again. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. Re: Websafe settings won't save. com, minecraft. on 20-08-2018 08:53. Toggle the button next to Child Safe option to turn it Off. Select the SPAM setting you’d like to use: Reject All Spam messages. They come in all shapes and sizes, from stand-alone software.